We have Answers to Your Most Common Questions.
Weekend and evening sessions go first so plan your appointments accordingly. Our sessions are by appointment - please keep in mind that our therapists do not keep regularly scheduled office hours, they come in as they are scheduled.
We ask that you please arrive at least five minutes early. We understand there may be a situation out of your control that causes you to be late for your appointment. In such a case, our policy is as follows: If the schedule permits us to provide you with the full session length, we will be happy to do so. However, if it does not, you will be expected to pay for the time originally reserved.
When you call to schedule your appointment, a credit card number will be required to confirm your appointment. Your credit card will not be charged unless you violate our cancellation policy. When you come in for your appointment, you can pay by credit card, check or cash.
We are unable to offer refunds, we appreciate your understanding.
We require a 24 hour notice to cancel or reschedule any appointment. If we do not receive a 24 hour notice, you will be expected to pay for the full session. By confirming with a credit card, you give us permission to charge your credit card if you fail to show up for your scheduled appointment or cancel or reschedule within the allotted time. If you have a gift certificate you will forfeit that gift certificate or if you have a package, you will forfeit one of your sessions.
During the winter months, if the road conditions are such that you are unable to make it to your appointment, please give your therapist as much notice as possible by calling 703 .548 .0310. If the therapist is unable to make the appointment, we will contact you as early as possible.
If the government closes, we will make an assessment of the conditions and close if we feel it is necessary. Your life is of value to us and we do not want you to risk it for your appointment. Please remember to call as early as possible and be safe out there. Thank you.