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Policies

Updated Policies and Procedures During the Current Health Pandemic (COVID 19)

Client Procedures

We ask that follow these procedures as to keep our space clean and safe

  1. 1. Wait in your car or outside for your therapist to receive you
  2. 2. Please keep provided mask and booties on the whole time you are in the building
  3. 3. Please place your cloths in the bin provided in each room
  4. 4. Bring your own water for after you leave the building
  5. 5. Try and use the restroom before arriving

Appointements

Appointments will be limited to 60 minutes and will be staggered to limit interaction between clients, to keep the lobby as clear as possible and to allow for proper sanitation time for each room.

Appointments are still to be made by calling the front desk anytime between 10am – 7pm. We will be having limited in-house reception starting August 1st. When possible, we still ask that clients pay their sessions online or via phone.

Available Therapists and Restrictions

Maggie, Asher, Deanna, and Emily will see both regular and new clients. Reyna, Renee, and Talisha will only see their regular clients.

We will continue to evaluate and update you on future adjustments and are following all CDC and industry guidelines to keep both our patrons and therapists safe.

Therapists will be wearing protective gear including gloves, masks and protective eyewear. Each room will be sanitized between appointments and we are working to have proper airflow and air purifiers.

Scheduling

Weekend and evening sessions go first so plan your appointments accordingly. Our sessions are by appointment - please keep in mind that our therapists do not keep regularly scheduled office hours, they come in as they are scheduled.

Please call 703 .548 .0310 or use our online Schedule Tool to book your appointment.

We ask that you please arrive at least five minutes early. We understand there may be a situation out of your control that causes you to be late for your appointment. In such a case, our policy is as follows: If the schedule permits us to provide you with the full session length, we will be happy to do so. However, if it does not, you will be expected to pay for the time originally reserved.

Accepted Credit Cards

  • Logo Amex
  • Logo Discover
  • Logo Mastercard
  • Logo Visa

Confirmation

When you call to schedule your appointment, a credit card number will be required to confirm your appointment. Your credit card will not be charged unless you violate our cancellation policy. When you come in for your appointment, you can pay by credit card, check or cash.

Refund Policy

We are unable to offer refunds, we appreciate your understanding.

Cancellation

We require a 24 hour notice to cancel or reschedule any appointment. If we do not receive a 24 hour notice, you will be expected to pay for the full session. By confirming with a credit card, you give us permission to charge your credit card if you fail to show up for your scheduled appointment or cancel or reschedule within the allotted time. If you have a gift certificate you will forfeit that gift certificate or if you have a package, you will forfeit one of your sessions.

If you are late, your appointment will end as originally scheduled, so as not to penalize the person scheduled after you, and you will be charged for the full time reserved. If you have been exposed to or are feeling symptoms of Covid-19, please let us know immediately. We are committed to stopping the spread of this illness and will reschedule your appointment for 21 days out, with no fee.

Inclement Weather

During the winter months, if the road conditions are such that you are unable to make it to your appointment, please give your therapist as much notice as possible by calling 703 .548 .0310. If the therapist is unable to make the appointment, we will contact you as early as possible.

If the government closes, we will make an assessment of the conditions and close if we feel it is necessary. Your life is of value to us and we do not want you to risk it for your appointment. Please remember to call as early as possible and be safe out there. Thank you.